Return & Exchange Information
Welcome to Desert Rose Apparel, your ultimate destination for all things apparel and shoes. We understand that sometimes, you may need to return or exchange a product for various reasons. That's why we have created a hassle-free return and exchange policy to ensure your complete satisfaction.
Our Hassle-Free Return Policy
At Desert Rose Apparel, we want you to be completely satisfied with your purchase. If for any reason, you are not satisfied with your order, you can easily return it within 30 days of receiving the item.
Eligibility for Returns
In order to be eligible for a return, please ensure that the following conditions are met:
- The product must be in its original condition, unworn, and with all tags attached.
- The return must be initiated within 30 days of receiving the item.
- Proof of purchase is required, such as the order number or invoice.
Once your return is received and inspected, we will send you an email notification regarding the status of your refund.
Refund Process
We aim to process all eligible returns within 5 business days of receiving the returned item. If your return is approved, the refund will be issued to your original payment method.
Please note that it may take some time for the refund to reflect on your account, depending on your banking institution or credit card provider.
Exchange Process
If you wish to exchange an item for a different size or color, we offer a quick and easy exchange process.
How to Initiate an Exchange
To initiate an exchange, please follow these simple steps:
- Contact our customer support team to initiate the exchange process.
- Provide them with the order number and details of the item you would like to exchange.
- Our support team will guide you through the necessary steps to complete the exchange.
- Once we receive the returned item, we will process the exchange and ship your new item as soon as possible.
If the item you wish to exchange is no longer available, we will provide you with alternative options or issue a refund if preferred.
Contact Us
If you have any questions or concerns regarding our return and exchange policy, please feel free to reach out to our dedicated customer support team. We are here to assist you every step of the way.
We appreciate your trust in Desert Rose Apparel as your preferred eCommerce & Shopping platform for apparel and shoes. Your satisfaction is our top priority, and we strive to provide you with the best shopping experience possible.
