Welcome to Desert Rose Apparel, your ultimate destination for trendy and high-quality apparel and shoes in the eCommerce and shopping industry. We understand that sometimes returns and refunds are necessary, and we are here to provide you with all the information and assistance you need in this process.
Our Commitment to Customer Satisfaction
At Desert Rose Apparel, we value the satisfaction of our customers above all else. We strive to deliver products that meet and exceed your expectations. However, we understand that there may be instances where you are not completely satisfied with your purchase. In such cases, we have a straightforward returns and refunds policy to ensure a seamless shopping experience for you.
If you wish to return an item purchased from Desert Rose Apparel, we accept returns within 30 days from the date of delivery. The item must be in its original condition, unworn, with all tags and packaging intact.
To initiate a return, please follow these steps:
- Contact our customer support team via phone or email, providing your order details and reason for the return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and guide you through the return process.
- Once the return is approved, package the item securely, including the RMA number and a copy of the original invoice.
- Send the package back to us using a reliable and trackable shipping method.
Upon receiving the returned item, our quality control team will inspect it to ensure it meets the return criteria. We will then proceed to process your refund.
Refunds at Desert Rose Apparel are processed in the original form of payment. Please note that the refund turnaround time may vary depending on your bank or credit card issuer. We strive to process refunds within 7 business days from the receipt of the returned item.
In case of returns due to manufacturing defects or shipping errors on our part, we will cover the return shipping costs. However, for other returns, the customer will be responsible for the shipping charges.
If you would like to exchange an item for a different size or color, please contact our customer support team. We will guide you through the exchange process, subject to availability of the desired item.
If you have any questions or concerns regarding our returns and refunds policy, we encourage you to reach out to our friendly customer support team. We are available to assist you via phone, email, and live chat.
Thank you for choosing Desert Rose Apparel as your trusted source for apparel and shoes. We truly value your business and are committed to ensuring your satisfaction with every purchase.